Plexus Hub

Work smart with Plexus Hub

Use these features today!

• Order laboratory tests online
• Make advance orders
• Create favourite test sets
• Order consumables
• Track lab test results
• Request for phlebotomist
• Request for despatch

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View your patient’s results instantly* after verification in the lab

Most of our specimens are analysed with the aid of analysers. Once complete, our Medical Technologists (MT) verify the results immediately to ensure accuracy.

*Unlike hardcopy results delivery, you can view your patients’ results in Plexus no more than 5 minutes after it has been verified by our qualified MT.

Click here to see how Plexus Hub is your fastest route to getting your patient’s results.

Equip yourself with a one-stop solution

From results viewing to trending of your patients’ results, Plexus Hub is our one-stop solution for your laboratory needs.

We understand that each clinic’s practice is unique. Hence, Plexus was developed with functions to provide you with the flexibility to use it as you wish.

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Did you know that..

You do not need to contact us to order consumables?

Reduce the time spent on ordering consumables. Do it digitally on Plexus Hub!

Can’t find a test in the guidebook?

Find it a hassle writing test orders on a test request form?

You can now order tests digitally on Plexus Hub. Experience a seamless experience, in your all-in-one platform today!

You can help to shorten test turnaround time?

Ordering tests digitally to receive laboratory test results earlier and you will be doing your part to increase patient safety by reducing interpretation errors.

Frequently Asked Questions (FAQ)

This FAQ provides key information to support you on the transition from E-Plexus to Plexus Hub. We welcome your feedback on Plexus Hub through our feedback form: https://linktr.ee/plexushub.

1. General Information

   1. What is Plexus Hub and why are we transitioning to it?

   E-Plexus is our existing clinic-facing platform for e-ordering lab tests, standalone requests and consumables, and viewing results.

   Plexus Hub is an enhanced version of E-Plexus, designed to:

   1. Live Order Status Updates for greater transparency
   2. Keyword Search for lab tests to save time
   3. Critical Result Notifications upon login for patient safety
   4. Standardised Reports identical to LIS (TeLIS) for compliance

   2. When will the transition to Plexus Hub take place?

   The cutover to Plexus Hub is scheduled from 15 December 2025 to 31 January 2026. After this date, the current E-Plexus system will be decommissioned.

2. Access and Login

   3. Must Plexus Hub be whitelisted on my network?

   Plexus Hub is accessible through the internet. For companies whose firewall regulations require whitelisting, kindly work with your internal network/IT team to whitelist Plexus Hub.

   4. How do I access Plexus Hub?

   Plexus Hub can be accessed at: http://plexushub.sg from 15 December 2025. You are encouraged to bookmark this URL for quick access.

   5. Will my login credentials change?

   All Parkway Laboratories customers have a Plexus Hub account already created.

   For login:

   1. Existing E-Plexus users: Your username will remain the same. Kindly log in to E-Plexus to retrieve your first-time password for Plexus Hub.
   2. Parkway Laboratories customers without E-Plexus accounts: You may activate your account by keying in the clinic HCI code, MCR number, email address and mobile number under the “Activate your Clinic Accounts” button at http://plexushub.sg.

3. Training and Support

   6. Will there be training for Plexus Hub?

   Yes. From 15 December 2025, clinics may join the online webinars at https://linktr.ee/plexushub following the schedule below:

   End-of-day Webinar (4PM – 5PM) Tuesday | https://plab.sg/PH-EOD-Webinar	Lunchtime Webinar (1PM – 2PM) Fridays | https://plab.sg/PH-LunchWebinar
   23rd December 2025	26th December 2025
   30th December 2025	2nd January 2026
   6th January 2026	9th January 2026
   13th January 2026	16th January 2026
   20th January 2026	23rd January 2026
   27th January 2026	30th January 2026

   
   

   7. Who can I contact for help during and after the transition?

   For further enquiries, clinics may reach out to us through these channels:

   1. PLS Call Centre: +65 6278 9188
   2. PLS WhatsApp: +65 9710 4015
   3. PLS Chatbot: https://www.parkwaylabs.com.sg

4. Data Migration

   8. Will data from the old E-Plexus system be moved to Plexus Hub?

   Yes. All critical data such as patient demographics, advance orders, test codes and customised profiles, will be migrated to Plexus Hub to support continuity of operations.

   9. What will happen to the old E-Plexus system after the transition?

   After Plexus Hub go live, our E-Plexus system will be decommissioned after 31 Jan 2026.

5. Key Changes and New Features (as of 15 December 2025)

   10. What are the most significant changes I should be aware of?

   Features	Plexus Hub	E-Plexus
   Critical result notifications upon login	✓	Not available
   View all historical patient results from engagement with Parkway Lab	✓	Only from E-Plexus account creation
   Results trending	In progress	✓
   Partial results report printing	Partial results can be viewed in system, but reports can only be printed when all results are available	✓
   CC doctor result list	Can be viewed under doctor’s patient results list	✓
   CMS integration	In progress	✓
   Advance order	Able to be scheduled in advance by a maximum of 3 months	✓