Service Quality

Service Quality

Quality of Our Services

The scope of our services includes specimen handling, sample processing and analysis, reporting of test results, handling and delivery of supplies and test reports/information to our clients. Our internal quality audits, quality assurance and quality control programmes ensure the achievement of our service quality mission.

Quality Policy

The core quality principle of Parkway Laboratory Services is the continuous improvement of processes and services supporting the healthcare of patients. We develop comprehensive quality assurance procedures and policies in our Quality Management System to meet regulatory and accreditation requirements such as PHMC Act, College of American Pathologists (CAP), ISO 15189 and Joint Commission International. Our Quality Management System enables us to deliver consistent, reliable, cost-effective and superior service to our clients and patients. Our results are accurately and unambiguously reported in a timely manner. Equipment are maintained fit for purpose and calibrated.

Quality of Our Analytical Results

The integrity and reliability of the testing process have direct implication on the quality of analytical results produced. Besides the usual regular preventive and service maintenance on instruments and compliance to instrument calibration protocols, our laboratories also participate in many internal and external quality control programmes to monitor the testing processes.

External Quality Assurance Programmes

  • Haematology

  • Coagulation
  • Point of Care Testing
  • CAP Surveys
  • National QAP for ABO/Rh Testing
  • National Proficiency Testing for Malaria Parasite Testing
  • CAP Surveys
  • CAP Surveys
  • Biochemistry
  • Point of Care Testing

  • CAP Surveys
  • RCPA National Proficiency Testing
  • CAP Surveys
  • HSA EQA Programme
  • Immunology & Serology

  • Hormone
  • Therapeutic Drug
  • CAP Surveys
  • National National Proficiency Testing for HIV Testing
  • RCPA QAP National Proficiency Testing
  • CAP Surveys
  • CAP Surveys
  • Microbiology
  • CAP Surveys
  • National National Proficiency Testing for AFB Testing
  • RCPA National Proficiency Testing
  • Body Fluids
  • Seminal Analysis
  • CAP Surveys
  • CAP Surveys
  • Urine & Stool Analysis
  • CAP Surveys
  • Cytology
  • CAP PAP Cytopathology – Conventional
  • CAP PAP Cytopathology – ThinPrep
  • CAP NGC Non-Gynecology Cytopathology
  • CAP Human Papillomavirus, ThinPrep
  • Histopathology
  • CAP PIP Surgical Pathology
  • CAP MK Immunochemistry
  • Genetics
  • ASOC QAP (Cytogenetics)
  • ASDG QAP (Clinical Cytogenomics)
  • CAP ACMG Cytogenetics Survey
  • HGSA QAP (Cytogenetics)
  • UK NEQAS EQA (Molecular Genetics)


ASDG Australasian Society of Diagnostic Genomics
CAP College of American Pathologists
EQA External Quality Assessment
QAP Quality Assurance Program
RCPA Royal College of Pathologists of Australia
UK NEQAS UK National External Quality Assessment Schemes
ASOC Australasian Society of Cytogenetics
HSA Health Sciences Authority
IFQ Institute for Quality Assurance