The scope of our services includes specimen handling, sample processing and analysis, reporting of test results, handling and delivery of supplies and test reports/information to our clients. Our internal quality audits, quality assurance and quality control programmes ensure the achievement of our service quality mission.
The core quality principle of Parkway Laboratory Services is the continuous improvement of processes and services supporting the healthcare of patients. We develop comprehensive quality assurance procedures and policies in our Quality Management System to meet regulatory and accreditation requirements such as PHMC Act, College of American Pathologists (CAP), ISO 15189 and Joint Commission International. Our Quality Management System enables us to deliver consistent, reliable, cost-effective and superior service to our clients and patients. Our results are accurately and unambiguously reported in a timely manner. Equipment are maintained fit for purpose and calibrated.
The integrity and reliability of the testing process have direct implication on the quality of analytical results produced. Besides the usual regular preventive and service maintenance on instruments and compliance to instrument calibration protocols, our laboratories also participate in many internal and external quality control programmes to monitor the testing processes.
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